Refund Policy

1. Credit purchases

Token packs (one-time credit purchases) are generally non-refundable once credits have been used. If you purchased credits in error and have not used them, contact us within 7 days for a full refund.

2. Subscriptions

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide pro-rata refunds for partial months.

3. Service failures

If a paid analysis job fails due to a platform error (not due to invalid input), contact us and the credits consumed by that job will be credited back to your balance.

4. How to request a refund

Email billing@volkcell.com with your account email and a description of the issue. We aim to respond within 2 business days.

5. Chargebacks

Please contact us before initiating a chargeback with your bank. We are happy to resolve billing disputes directly.